About Play Pool
Built by pool enthusiasts
Help
Quick answers to the most common questions. Can't find what you need? Send us a message via Suggest a Feature.
How do I create a team?
Sign in as a captain or higher, open the Teams sidebar entry, then hit "Create team" at the top right. You'll automatically be the captain.
How do I apply to a competition with my team?
Open the competition's page (you must be the team's captain). When applications are open you'll see Apply with my team โ that opens a 4-step wizard for team, roster, message, and review.
How do match scores get confirmed?
Each captain submits the final score after a match. Matching submissions auto-approve; differing submissions go to the organizer's score-submissions review page.
How do I change my email or password?
Open Settings from the avatar menu in the top-right and switch to the Account tab. Both changes require your current password.
Can I leave a team I'm on?
Yes โ on the team's page click Leave team and confirm. Captains can't leave; transfer the captaincy first from the Manage roster screen.
Why is my application stuck on "Pending"?
Applications stay pending until the organizer reviews them. You'll get a notification on approval or rejection.
I uploaded a new avatar but it didn't change everywhere โ why?
Hard-refresh the page (Cmd/Ctrl+Shift+R). We cache-bust uploads, but proxies sometimes hold the old image briefly.
Where do I report a bug or suggest a feature?
Open the Suggest a Feature link in the sidebar (or visit /feedback) โ admins will be notified.