About Play Pool

Built by pool enthusiasts

Help

Quick answers to the most common questions. Can't find what you need? Send us a message via Suggest a Feature.

How do I create a team?

Sign in as a captain or higher, open the Teams sidebar entry, then hit "Create team" at the top right. You'll automatically be the captain.

How do I apply to a competition with my team?

Open the competition's page (you must be the team's captain). When applications are open you'll see Apply with my team โ€” that opens a 4-step wizard for team, roster, message, and review.

How do match scores get confirmed?

Each captain submits the final score after a match. Matching submissions auto-approve; differing submissions go to the organizer's score-submissions review page.

How do I change my email or password?

Open Settings from the avatar menu in the top-right and switch to the Account tab. Both changes require your current password.

Can I leave a team I'm on?

Yes โ€” on the team's page click Leave team and confirm. Captains can't leave; transfer the captaincy first from the Manage roster screen.

Why is my application stuck on "Pending"?

Applications stay pending until the organizer reviews them. You'll get a notification on approval or rejection.

I uploaded a new avatar but it didn't change everywhere โ€” why?

Hard-refresh the page (Cmd/Ctrl+Shift+R). We cache-bust uploads, but proxies sometimes hold the old image briefly.

Where do I report a bug or suggest a feature?

Open the Suggest a Feature link in the sidebar (or visit /feedback) โ€” admins will be notified.